Toll free numbers with extensions are powerful tools to make your business more professional, accessible, and efficient. In this article, we’ll explore several of these topics that toll free numbers with extensions can bring to your business.
When you think of professional organizations, toll free numbers with extensions are a given. In fact, it’s very rare to have a number without extensions when calling these organizations, whether the company is a Fortune 500 or a high-volume organization that is a conglomerate of different departments (and possibly located in different regions of the world).
The simple fact is that larger organizations want to make their business as accessible as possible (toll free numbers charge the subscriber, not the caller) while routing traffic in the most efficient way possible. It would be unorthodox to reach an executive directly, especially considering how valuable their time is. Toll free numbers with extensions take this guesswork out of the calling process. Therefore, if your business wants to align itself with this professionalism, toll free numbers with extensions are a must.
Direct Inbound Caller Traffic
No one wants to hear “I’m sorry, but this is the wrong department. Let me transfer you…” Distributing calls to appropriate departments is best compared to a traffic jam. Without a way of directing the flow of calls, there’s a potential for chaos and frustration, both on the part of your customers and your employees. After all, every time a call is transferred, this takes time away from what your …